Limited Product Warranty

Promo Heat provides a limited warranty that covers defects of your Promo Heat sublimation machine caused by material or manufacturing faults. The warranty period is for 1 year and begins on the date of purchase by the original end user.

This limited warranty is made only to the original purchaser of the Promo Heat machine, and is not transferable to any subsequent owner.

In the event a unit requires repair, Promo Heat will, at its option, repair or replace the defective component(s) free of charge, provided that Promo Heat is notified of the defect during the warranty period and a dated proof of purchase is furnished. Promo Heat reserves the right to inspect the faulty component(s) and determine if the defect is due to material or manufacturing flaws. Promo Heat also reserves the right to charge for service time expended if the defect is not due to material or manufacturing flaws or is not for some other reason subject to this limited warranty.

Promo Heat does not warrant sublimation machines from any and all defects or damage caused by:

    • Normal wear and tear
    • Shipping or transportation damages
    • Improper use or operation
    • Exposure to unsuitable environmental conditions (including but not limited to damage due to lightning strikes)
    • Negligence or accidents

Promo Heat will, at its option, use new and/or reconditioned parts in performing warranty repair and in building replacement products. Promo Heat reserves the right to use parts or products of original or improved design in the repair or replacement. If Promo Heat repairs or replaces a product, its warranty continues for the remaining portion of the original warranty period.

All replaced products and all parts removed from repaired products become the property of Promo Heat. Promo Heat covers both parts and labor necessary to repair the product. Shipment to Promo Heat and return shipment to the customer, via a Promo Heat selected non-expedited freight carrier, is the responsibility of the product owner. The warranty does not cover any cost associated with installation, removal or re-installation of the Promo Heat sublimation.

Procedure to make warranty claims: Simply write to: Promo Heat Product Assistance, 6201 N. Nob Hill Rd., Tamarac, FL 33321. Explain the defect, include a photo if applicable, and include proof of purchase and your name, email address, shipping address and telephone number.

This Limited Warranty is effective for all products purchased on or after May 1st, 2017.